Delivery Information

Before ordering your product from us you should be aware of the following conditions when ordering and requirements on the day of delivery: The Free Delivery offer is only valid for mainland England and Wales customers. There may be a small surcharge to cover fuel and admin costs for other locations. Please check with us before ordering, we can now deliver to Main land Scotland, Northern ireland, France & spain POA.

·                 We aim to deliver within 28 days from your order, sometimes it may be slightly longer due to stock levels, seasonal demand or other unforeseen circumstances. We will notify you if there is likely to be a significant delay to your order.

·                 We offer kerbside delivery only. The driver needs someone to be available to help unload the items from the lorry. We therefore recommend that at least two adults (capable of carrying reasonably heavy loads) are present at the time of delivery to enable the delivered items to be moved quickly and safely. Our driver will not be able to assist with moving the item to its final installation point and we withhold the right to refuse delivery and charge for full returned and re-delivery. If you require assistance with unloading then this must be booked in advance at a separate cost of £50.00. We hold no responsibility for items stolen or damaged once taken off the delivery lorry.

·                 You need to be there! We will not deliver unless someone is there to sign for and inspect the items. An agent or representative of you can be used but please confirm this in writing prior to delivery. 

·                 The delivery vehicle is normally a 7.5 tonne lorry, so please bear this in mind when selecting a delivery location.  It is your responsibility to ensure that there is suitable access and enough clearance around the vehicle to safely deliver the item.  Our driver will not take any unnecessary risks when trying to deliver and may abort delivery if its deemed unsafe to do so. Re-delivery will incur an extra cost to be met by you. 

·                 It is your responsibility to thoroughly check the product before the driver leaves. Any queries/damaged or missing items must be raised and logged with the driver as they may not be dealt with to your satisfaction post-delivery.

Remember that the delivery date is an all day appointment. This means it that delivery could be attempted at any time during the day. We will try to accommodate any requests for a specific slot (i.e. am or pm) but this cannot be guaranteed. We will also try to contact you shortly before your item is delivered but again this cannot be guaranteed due to the works schedule or unforeseen problems such as traffic, etc.